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Site designed and built by Paul & Susy Wilson
Updated: 25 April 2008
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HOW ARE MY ADVANCE PAYMENTS PROTECTED?
We operate in accordance with the Package Travel Regulations 1992 (Statutory Instrument 1992 no. 3288). In order to protect you, all monies received by us are held in a secure trust account and are not available to us until the end of your stay and until we have fulfilled our contract with you. This means that in the unlikely event of our financial failure, your funds are protected and would be returned to you by the Trustee.
HOW TO PAY
Deposits
The amount of deposit due is listed in the table below. Our preferred method of
payment is by Credit Card via our How to Pay page. We use a secure system for accepting
Credit Cards which is set up so that we never see or store your card details. Please
note that your deposit is non-
Deposits amounts per person £ Sterling
How to pay your balance
When your balance is due we will contact you via email with details of the balance due and a shopping cart link showing the balance due. You can then make a secure payment by credit card.
Paying by cheque
If you prefer to pay by cheque, please send a cashiers/bankers cheque payable to Discover England Tours Trust Account. The postal address is Paul and Susy Wilson, Discover England Tours, Church House, Church Road, Shillingstone, Blandford Forum, Dorset, DT11 0SL, UK.
IF YOU NEED TO CANCEL YOUR STAY
As tours are generally booked a long time ahead, late cancellations can mean a significant
loss of business for us. This is why we have cancellation charges that are based
on the likelihood of our receiving a replacement booking as time progresses. If you
are unable to travel, please advise us in writing and ensure that you receive acknowledgment
of your communication. If you cancel more that 60 days prior to your arrival date
there will be no charge other than your deposit which is non-
- 31 to 59 days before the start of your stay -
50% of total cost - 30 days to 15 days before the start of your stay -
75% of total cost - 14 days or fewer before the start of your stay -
100% of total cost
No refund will be given if you cancel within 14 days of the start or during your stay.
We recommend that you take out comprehensive travel cancellation insurance.
Any refunds made will be net of costs (money transfer and exchange rates). If you have paid by cheque it can take 4 – 8 weeks to clear into our bank account. Therefore if you pay your balance at 60 days and subsequently request a refund, there may be a delay in sending your refund while we wait for your cheque to clear.
In the unlikely event of us having to cancel your booking, we will return your payment in full. No other claim for loss will be considered.
Other booking conditions
We cannot be held responsible for results of circumstances beyond our control (force majeure) such as strikes, travel delays, mechanical failure, weather conditions etc.
Any dispute will be subject to and governed by English Law and jurisdiction.
We operate a No Smoking policy in the house and vehicles at all times.
If you prefer to use a travel agent to book you stay with us at Discover England Tours please refer to the following list:
USA
Helen Lake
Wilson & Lake International
4624 South Pacific Highway #12
Phoenix Oregon 97535
USA
Tel:1-
Mobile: 1-
Email: WLInt@aol.com
AUSTRALIA
Jack and Suzanne Price
Heritage and Gardens International
PO Box 159, Qeenscliff
Victoria 3225
AUSTRALIA
Freecall: 1800 777 631
Phone/Fax (03) 5258 2427
Email: HagiTours@bigpond.com
|
|
Length of stay | |
|
|
5 nights or fewer |
6 or more nights |
|
£ Sterling |
£180 |
£250 |
HOW TO BOOK
Booking is easy. You can book direct with us or via one of our two agents located in the US and Australia. Click here for contact details.
STEP 1
Email us for any further information that you may require and to check availability
on your chosen dates. We will respond and if there is availability we will give you
a 7-
STEP 2
Confirm your booking by sending a deposit by credit card via How to Pay and we will confirm receipt of your payment. Your deposit is not refundable. No booking form is required but please let us have names and addresses of all the people in your party. If you wish to travel to a location not listed on the website or any of the overnight away visits, please advise us at the time of booking. Please also advise us at time of booking if you have any special dietary or mobility requirements.
STEP 3
Pay your balance by the date on your invoice -